Elements and Performance Criteria
- Develop and implement personal stress management strategy
- Develop stress management strategies and techniques within a team
- Analyse and understand potential sources of fatigue and stress in the work environment
- Develop an understanding of a range of stress management techniques within a team
- Develop techniques to support the achievement of key performance indicators (KPIs) and priorities
- Encourage team members to support each other in managing stress
- Adopt strategies to effectively reduce, manage and deal with stress within a team
- Adopt stamina management strategies to maximise performance
- Develop techniques to assist team members to recover effectively from a stressful or difficult situation
- Implement stress management techniques within a team
- Adopt work routine and procedural strategies to minimise stress and fatigue within a team
- Use appropriate time management tools and techniques
- Develop individual/group training and development program as required
- Use team meetings and other opportunities to discuss stress management techniques and to coach staff in using these techniques
- Regularly evaluate tools, techniques and strategies
- Develop team awareness of sources of internal and external support
- Develop team and morale building strategies
- Monitor and address stress levels within a team
- Monitor individual staff performance against performance requirements
- Conduct regular staff reviews to identify variations and difficulties impacting on work requirements
- Monitor and support team members when in stressful situations
- Respond appropriately to behavioural signs of stress among team members
- Monitor work/life balance of team members
- Discuss outcomes and develop action plans with team members as appropriate